New Clients

On behalf of the entire Colortech Creative Solutions team, I'd like to take this opportunity to welcome you to Colortech Creative Solutions! In short, we are thrilled to have you with us. We pride ourselves on offering our new clients and returning customers responsive, competent and excellent service. Above all, our customers are the most important part of our business. Most importantly, we work tirelessly to ensure your complete satisfaction, now and for as long as you are a customer. - Rick Sullivan, President & CEO

Below, you'll find our process, FAQs and helpful resources to make your job a success.

Likewise, if you need assistance at any time, please contact our customer service team Monday - Friday from 7:30 AM to 4:30 PM at csr@colortechinc.com (new tab).

Request Quote

Before we can begin, we will need as many details on your project as possible. Some details needed are: Quantity, Size or Page Count, Stock, Due Date, Color, Shipping, Mail Lists and Binding. If you’re unsure, we can also generate an estimate based on a PDF or previously printed piece. Most often, one of our sales reps can assist you with this phase. Please send your project to your sales rep, estimating@colortechinc.com, or visit our website to request a quote.

Approve Quote

After we have the details of your project, our estimator will send you a quote within 3 business days. Let us know if it’s a rush job, and we can expedite. You can reply to the quote email or contact your sales rep to give approval to proceed. *ALL ESTIMATES MUST BE APPROVED PRIOR TO PRODUCTION*

Files + Creative

Once an estimate is approved, we will hand the project off to our design team, and they will contact you directly. If you’re supplying files, please email everything, including any necessary documents or mail lists, to our customer service team at csr@colortechinc.com or through our website’s File Upload portal.

Proof + Print Approval

Once files are sent or design is complete, a PDF proof will be sent for approval. *ALL PROOFS MUST BE APPROVED PRIOR TO PRODUCTION* Some jobs also include a hard copy proof, which will be delivered to you for approval. The hard copy proof must come back to us after your approval (to color match on press).

Print Production

r project is off to print! Digital prints typically take 3-7 business days or 7-10 business days for offset. Jobs with additional mailing, die cuts and bindery-intensive aspects may need more time.

Delivery / Mailing

Once printed, your job will either go through our mailing or shipping department. We offer mailing services and carrier shipping as well as customer pickup and hand delivery. If using Colortech Mail Services...

MAILING POSTAGE: Our mailing department will check your list(s) against USPS for accuracy and send you the postage amount. Checks should be made out to Postmaster and must be delivered to Colortech prior to mailing.

Billing

Colortech often bills your jobs after delivery. We accept all major credit cards, checks and cash. Accounts payable is available at 717-273-8107 ext. 103 or office@colortechinc.com Monday thru Friday from 8 AM - 4 PM to take credit card payments. You may also come into our office for payment or mail a check.

Ready to send your files but are unsure of what we need? To clarify, here’s a handy checklist that helps our new clients rest easy. By following these steps, your job will run smoothly.

Did you package your file to include the correct file formats? (PDF, Ai, Id)
Do you have a print-ready PDF including bleed?
Does your packaged file include fonts?
Are all your colors in 4-color or PMS colors? Do you have all of your black-and-white images in greyscale?
Are all your images the best they can be? 300 dpi or higher (we will print lower-res files, but the quality will be diminished)

If you meet all these requirements, then you’re ready to send us your file!

Looking for more info? Our blog contains a variety of valuable knowledge to aid you in your creative and print journey. Be sure to check back often, as we update it often with blogs on postage increases, tips to save you money on projects, marketing advice and industry news.

Process Overview